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Utility Office

City Hall PhotoThe City of Rensselaer is an unusual Indiana Municipality. It is one of the few in the state to own and operate five utilities.  Rensselaer operates its own electric, natural gas, water, wastewater and provides garbage pick-up. All of these are billed through the Utility Office.

The Utility Office operates with a staff of 4 utility clerks and an Utility Office Manager.  They are ready to greet you with a smile and provide friendly service when entering City Hall.

All of your questions can be answered at the Utility Office from the hours of 7:30 a.m. and 4:00 p.m. Monday through Friday.
Or, if you want to know your balance, make a payment and would like to know your options, or simply want to know where the utility office is located you can call the automated phone number at 219-964-0841. Remember this is an automated phone number only. If you wish to speak with a utility clerk you may call during business hours at 219-866-7884.
For after hour utility emergencies please call 866-7602. For special accommodations or to requst your bill in an alternative format please call (219) 866-4051 or email: billing@cityofrensselaerin.com
Please Note That Our Billing Software Has Changed
If you have not received your new statement you can still access the online bill pay by entering your account information as follows: Example "old" account number of 123*00456*78
Book Number is the first three digits     123
Account number is the remaining numbers without the * and extra zeros following the *  45678
Pin is the last four (4) digits of your default phone number.
If you do not know your default phone number listed on your account, click on the link shown at the login page "Did you forget your PIN?. Key in your Book and Account number and a PIN number will be sent to your email address that we have on file. If we do not have an email on file, please call the Utility Office at 219-866-7884 and provide an updated email address.
 
Click below to:
access your account information online.


For your convenience, the utility clerks also handle the sales of the City's trash stickers. These stickers may be purchased for $15.00 in sheets of five. You may puchase the trash stickers individually at the city hall location at $3.00 per sticker. If you are in need of stickers but are not in the area of city hall, they may be purchased at any of the following locations for $3.00 each: Marathon Station, BP Station and Gas Stop.

Contact Us

Heather Smart, Utility Office Manager
124 S Van Rensselaer St Br
Rensselaer, IN 47978
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